"Auto Transport Business Started By Fired Ex-Banker"
Ever have a story that you have felt compelled to share? My story is very different and it's time it is told.
With twenty plus years of experience in banking, loans and customer service; I got fired! Yes, fired for taking a firm stand for ethics and morals within the workplace.
If I were a betting kind of woman, which I'm not; I'd bet you are wondering how that story came about. You may also wonder how I remained happy; continued to smile; and managed to get through it maintaining my health.
I can tell you one thing and that is this. When you believe from your core that honesty, integrity and your customers needs come first; there is nothing, no money on earth worth jeopardizing that trust and those principles.
Recap of those twenty plus years…
Straight from high school I entered the world of customer service and banking. A passion for the professional atmosphere and serving others made me feel worthy, complete. My love for working with people fulfilled something I couldn’t find anywhere else. Each new position I learned, mastered and taught provided the stepping stone for my next promotion.
I was weakest in office politics. Actually I failed miserably when it came to sucking up to my superiors. I kept to my trainingmanual and completed all tasks as assigned. When tasks were complete, rather than stand around like others, I would volunteer to help someone else. There was always something to learn. A new skill to perfect or another customer to serve. Being idle was never something I was good at, ever.
Looking back, my first stand on ethics surfaced when I was a teller. Suggesting to an elderly customer that she should move her money from an account that earned zero to an account that earned a minimal interest; proved to be a wrong decision. My supervisor was standing behind me watching, listening.
After the customer left, it was evident, a conference was in order. As an employee of the bank my primary focus was to make them money…not the customer. No longer was I to offer advice to my customers unless it was in the banks best interest; their bottom line in business, profits.
My feathers were more than ruffled, I was ticked off. It was only a short while and my resignation was submitted. I just couldn’t work like that. If it weren’t for customers there wouldn’t be a need for the bank! All I could think of was my grandma…what if that little customer were her. How would I want her to be treated?
Years later my ideal job came along, or so I thought. Leaving the safe walls of banking behind me, mortgage broker lending came into my life.
It didn’t take long to find out that this was not where I belonged either. All of the schmoozing that went on; behind the closed door activity. Yes, you know what I mean.
An environment I was unaccustomed to turned into a living nightmare. The stress level was so intense; I was so thankful I had the best liquid vitamins helping my immune system. I’m not sure what would have happened to my health had I not had them.
There were no ethics, morals or loyalty exchanged…it was all out dollars and cents. That is not sense…it is cents!
The long and short of it was this. The crap (pardon my French) that we had to put up with at that place of employment was more than any one human being should ever be asked to endure.
Customers were not the focus in this business; it was the almighty dollar, it was dollar-centric. It didn’t matter what you had to say, do or make happen; the bottom line was month end numbers and closings were most important. This was their idea of a healthy business model.
As I documented all of the "interaction" going on in the office; how it affected my work, my attitude and my customers pocketbook; I knew it wouldn’t be a pretty outcome when I disclosed this information.
Approaching the owner of the business wasn’t easy, but the work environment was so miserable, it had to be done. As the facts were presented it became very clear that I had just made a huge move, an even bigger mistake. She informed me that those occurrences were none of my business. It shouldn't affect my energy level or work performance.
When all was said and done; at the end of the day all we have to take home with us is our integrity. Our moral character is hard wired in us. The friendships we've built over the years are those that re built with trust. If we violate those trusts we have nothing left, period.
And so the story goes…
The reason she fired me – non-compatibility and lack of performance to office business standards. Thank God! That was one of the hardest days I've ever had to endure, but one of the happiest, too.
I still think of those customers who to this day are reeled in by the unethical business practices of that company. They think they are making wise decisions for their financial future. Instead they are being lead to the slaughter. They are being set up for sure failure; financial devastation looming on the horizon.
The sleep I get at night has enabled me to build a solid client base in my auto transport business. Honesty, integrity and ethical business practices are the foundation for our company.
Our clients come first and foremost. Sure there are guidelines and rules set by law. Everyone knows what they are and why they are in place. The rules are followed by all parties. Fair is fair. That makes for a healthy auto transport business.
I’m still using the best liquid vitamins and sharing them with all of my clients, truck drivers and other dispatchers too. Hey, everyone in auto transport needs good health to do a good job, right?
All I know is this. If you don’t have your health nothing else matters. If you are honest-hearted, you care and give to your customers 100%; then you can sleep at night. When you can wake up the next day to vibrant good health; and prosperity in your auto transport business that is what life is all about.
Here to Serve,
Carla J Gardiner